GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about their experience and that members get the most accurate and detailed feedback possible.
Google's review algorithm is designed to highlight reviews that are fresh, detailed, and trustworthy, ensuring users see reliable feedback. The algorithm filters out noise and ensures that only the most valuable insights remain, making the system fair for all. It pulls from multiple sources, including customer feedback, to surface helpful, reliable, and original feedback. Google aims to help people make informed decisions by providing a mini buying guide through reviews. The algorithm considers factors such as expertise, experience, depth of detail, and the substance of the review, with longer reviews often getting more weight. Reviews that read like personal stories often rank higher because they signal authenticity.